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VSS PRO Helps Optimize Staffing Levels
at CBF Group
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" Using VSS PRO gives us a competitive advantage because we can adjust the schedule instantaneously in response to the changing needs of our customers."
- Megan Heltemes, Resource Manager at CBF |
Industry
Services
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Customer Profile
Outsourcing company with over 100 employees in Fargo, ND |
Customer Profile
CBF Group, with a Service Center located in Fargo, North
Dakota, is an outsourcing company that provides administrative support to law
firms and other businesses nationwide. For a monthly fee, over 3,000 customers
can receive 24/7/365 administrative assistance, including word processing,
dictation, and concierge service.
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Situation
Need to respond
instantly to changing staffing needs |
Situation/Challenge
Operating in an around-the-clock environment meant that
CBF would need a schedule capable of providing immediate staffing information
and responding instantly to changes in schedule requirements. CBF also believed
that using a market-proven scheduling solution would be key to an efficient
operation. "In our business you can not risk being under-scheduled," says
Megan Heltemes, Resource Manager at CBF. "I needed a solution that would
give me an instant view of my staffing levels," she adds.
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Solution
Visual Staff
Scheduler® PRO |
Solution
CBF chose Visual Staff Scheduler PRO (VSS PRO) for its
flexibility and reporting capabilities. VSS PRO proved it could meet the scheduling
needs of a dynamically growing organization, like CBF. With VSS PRO, Heltemes
can easily adjust her schedule when projected service hours change. "With our unpredictable and fluctuating
demand, VSS PRO provides us with useful staff information that is easily accessible," says
Heltemes. " VSS PRO gives me an up-to-date list of available personnel,
so I can assign additional shifts in no time," she adds. In addition, as the
company continues to grow, more people are becoming involved in scheduling.
According to Heltemes, VSS PRO is very user-friendly and intuitive, so the
time needed to bring a new scheduler up to speed is a matter of hours, not
days.
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Benefits
Optimized staff utilization
Improved reporting Quick learning curve Hiring
tool |
Benefits
Having access to historic
scheduling data and instantly viewing key
staffing indicators, allows CBF to better
forecast their staffing needs. "If
you need to know precisely how time-off requests and training assignments impact
your overall schedule, VSS PRO gives you immediate answers," Heltemes
adds. VSS PRO also assists CBF with their hiring efforts. "The software allows
us to determine coverage holes and shifts which may require additional resources.
We can then focus our recruitment on filling those specific shifts," says Heltemes.
CBF also takes full advantage of VSS PRO's reporting capabilities. Group schedules
are posted instantly, and personal schedules are delivered to each individual
with no added effort. The finance department can prepare for the next billing
cycle using an estimated cost report, while the executive team can access VSS
PRO at any time to get a snapshot of past, present, and future staffing activities.
"VSS PRO is an integral part of our organization processes," says Heltemes. "Using
VSS PRO gives us a competitive advantage because we can adjust the schedule instantaneously
in response to the changing needs of our customers." |
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Copyright © William Steinberg
Consultants Inc. 2012 |
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