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VSS PRO Brings
Immediate Time Savings to Peninsula Regional
Medical Center
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“You
just can't compare a spreadsheet to
the many benefits of VSS PRO. Making
the switch was easy.”
— Judy
Bailey, Peninsula Regional Medical Center
Communications Supervisor |
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Industry
Health Care |
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Customer
Profile
Medical Center serving over 500,000 patients annually in Salisbury, MD |
Customer
Profile
Founded in 1897, Peninsula Regional Medical Center is a tertiary care facility,
providing specialty services to over 500,000 patients a year in the Delmarva
Peninsula region. With over 350 beds, 300+ physicians and 2,400 health care professionals,
Peninsula Regional is one of the busiest medical facilities in Maryland.
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Situation
Spreadsheet ineffective for staff scheduling |
Situation/Challenge
Peninsula Regional needs to staff a 24/7 Switchboard along with providing 12-hour
service at the Information Desk to assist its many visitors. This dedicated
support staff provides patient locations and directions, handles all incoming
phone calls, and answers any visitor questions.
Peninsula Regional encountered many challenges when trying to schedule its Information
Desk and Switchboard personnel with a custom-built spreadsheet. According to
Judy Bailey, Communications Supervisor, “I was tired of spending hours trying
to schedule my staff. It was difficult and time consuming to coordinate shift
changes and keep track of time-off requests, all while making sure our shifts
were still covered."
A manager from another department recommended Visual Staff Scheduler® PRO
(VSS PRO) to Ms. Bailey which was being used to schedule their nursing staff.
She decided to give it a try.
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Solution
Visual Staff Scheduler® PRO |
Solution
In no time, Ms. Bailey was able to install VSS PRO and start using it to schedule
her staff. “king the switch to VSS PRO was easy,” she said. “You just can't
compare a spreadsheet to the many benefits of VSS PRO. When my staff requests
any changes to the schedule, I don't have to re-do an entire schedule. Any
modifications can now be done in seconds and I can publish an updated schedule
immediately.”
Additionally, VSS PRO now indicates how many people or hours Peninsula Regional
Communications Department needs by position and shift, and automatically calculates
if too many or too few employees are scheduled based on staffing requirements. “I
love the flexibility of VSS PRO,” said Bailey. “I can now rotate
shifts, copy shift patterns and publish schedules in any format.” |
Benefits
Quick Setup
Time savings
Immediate ROI |
Benefits
From the first day Ms. Bailey started using VSS PRO, she experienced time savings. “Scheduling
is now very easy and is not as time consuming as it used to be,” said Bailey. “VSS
PRO paid for itself after the first time I used it.” |
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Copyright © William Steinberg
Consultants Inc. 1988-2008 |
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